Maintenance Matters
Maintenance is the key to business continuity. Today's businesses rely more and more on their IT structures and equipment to function, not just efficiently, but at all. Equipment downtime costs money, whatever the cause. A maintenance contract with PCM Logistics guarantees the minimum downtime and disruption in the event of a hardware failure.
Remember - "MAINTENANCE MAKES SENSE !"
Server Plus.
The ultimate in File Server cover at competitive prices. CLICK HERE for more details.
Rapid 4 hour Response.
The standard 8 hour response service is available for all your equipment. We also offer a life-saving 4 hour response. Extended
responses are available if required.
Provision of Loan Equipment
If one of your existing machines requires a repair that will take it
out of service for more than 24 hours, then we may provide,
totally free of charge, suitable
substitute equipment whilst the repair is completed . Our objective is to keep both your systems and business running
smoothly.
Proactive Remote Monitoring
By establishing a system of remote monitoring for servers and
workstations we can be aware of potential problems and trends before
they affect the functioning of the system. Very often we can
resolve a problem before the user is aware of it.
Remote and Telephone Fault Diagnosis
Many faults can be solved remotely or over the telephone. Our base engineers
can offer step by step assistance in helping your operators to cure
hardware and software problems. This, over the long
term, keeps costs and disruption down to a minimum.
Flexible Maintenance
A variety of packages are available, with differing response times, i.e. 4 hour, or 8 hour, or longer depending on requirements; or according to costs - i.e. labour only. Payment schedules can be very flexible - i.e. quarterly, half-yearly, or annually.
PCMLogistics are prepared to provide support to all major manufacturers equipment regardless of where it was originally purchased. This may be particularly relevant to businesses who now, by virtue of a growing computer structure, realise the need for adequate equipment support on a wide range of diverse computers, printers and other equipment.
Quotation & Assessment Service
A free, no obligation, service is available to assess your existing equipment, thus allowing us to make an accurate and competitive support quotation.
