This contract is designed to meet the needs of customers who need extended cover on their servers only.  Cover which goes well beyond standard maintenance contracts extending to support and advice on both server and server operating system.  Typically, we include that item so often missing from other packages - the restoration of the server to its' pre-disaster state.
 
Server Plus  is a fixed price support contract for your Novell/Microsoft File Server and includes the following:

When you take out a Server Plus contract we visit your site and perform a complete health check on your file server. You receive a report detailing your current system specification, configuration and resource utilisation. We check the dates on any patches/upgrades loaded and provide you with updates as necessary.
 
As part of our on-going support, we give you and your staff telephone support on all matters related to Novell NetWare/MS Windows and give free advice on matters such as virus protection and backup strategy.
 
From the day that your contract starts our service team will not only be aware of the type of equipment you have, they will also know the exact configuration of your server, the type of backup system that you use and all the information relative to your site, so you know that we can get you up and running as quickly as possible.  Not only this, but unlike many contracts, we go beyond just the hardware to restore your system to full working order.