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IT Support
Hardware maintenance is essential but the majority of issues which
cause day to day problems for any IT Department are concerned with
keeping the system going. Our support
packages provide a range of services to quickly get your system
moving again.
Support Packages
Support packages are tailored to offer a range of
services to suit your requirements and budget. See
the
next section for details
of our Gold, Silver and Bronze packages.
More than just Problems
IT support from PCMLogistics is much more than
problem solving, its about maintaining and enhancing your systems to
keep them running day in day out. Meeting the challenges of today's
IT world. Helping you to get the best from the systems you
have and the new features and products appearing every day.
Remote & Telephone Fault Diagnosis
Many faults can be solved remotely or over the telephone. Our base
engineers can offer step by step assistance in helping your staff to cure
hardware and software problems. This, over the long
term, keeps costs and disruption down to a minimum. Using
remote access we can also apply updates and service packs out of working
hours.
Proactive Remote Monitoring
By establishing a system of remote monitoring for servers and
workstations we can be aware of potential problems and trends before
they affect the functioning of the system. Very often we can
resolve a problem before the user is aware of it.
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