Support packages are individually tailored to suit the needs and budget of each customer based on our comprehensive range of support options.

 

Bronze Service - Entry Level

Telephone Fault Diagnosis Many faults can be solved over the telephone.  Our base engineers can offer step by step assistance in helping your staff to cure hardware and software problems, thus keeping costs and disruption down to a minimum.  This service is available to approved staff who have a minimum knowledge and experience to be able to respond effectively to telephone instructions.

 

Silver Service - Remote Support

Remote & Telephone Fault Diagnosis In addition to the above, we will install a system on your computer which will enable us to log on to see at first hand what the situation is and to make the necessary alterations or corrections.   What could be quicker than that?!

 

Gold Service - Full Support

Proactive Remote Monitoring In answer to the above question:  "The PCML Gold Service!"   By establishing a system of remote monitoring for servers and workstations we can be aware of potential problems and trends before they affect the functioning of the system!  Very often we can resolve a problem before the user is even aware of it!  Regular checks include  Disk space usage Mail box allocations Critical Events Failed services Backups Security Anti-virus definitions (if installed) Server performance issues A vital part of monitoring is maintaining records of events, disk usage and performance to maintain systems in peak condition.

 

Platinum Service - Facility Management

Facility Management Facility Management offers the ultimate in total IT support.  For full details please see the next page

 

Site Visits

Not every issue can be resolved remotely.  All packages carry a discounted callout hourly rate but we can also include a fixed number of callouts during a contract period.   This offers exceptional value over our normal hourly rates.